The Complaints and Reports Center of the Ministry of Human Rights in Yemen is one of the Ministry’s core services, aimed at strengthening the protection of human rights and enabling citizens to submit their complaints and reports regarding human rights issues and various violations through official, secure, and accessible channels.
The Center receives complaints and reports, monitors incoming cases, and follows them up in accordance with approved procedures. This contributes to supporting the Ministry’s institutional efforts in protecting rights and freedoms, enhancing communication with citizens, and enabling them to access official channels for reporting violations or requesting follow-up on related cases.
Service Objectives
The Complaints and Reports Center service aims to:
- Provide an official channel for receiving human rights complaints and reports.
- Facilitate citizens’ access to the Ministry through multiple communication channels.
- Support monitoring and follow-up efforts in human rights cases.
- Strengthen trust and communication between the Ministry and citizens.
- Contribute to documenting reported cases and complaints in preparation for follow-up with the competent authorities.
Services of the Complaints and Reports Center
The Center provides a range of important services, including:
1. Receiving and Monitoring Reports
Receiving complaints and reports related to human rights issues or violations, and carrying out their initial monitoring and documentation through the Ministry’s approved channels.
2. Receiving Complaints through the Ministry’s Offices in the Governorates
Enabling complaints and reports to be submitted through the Ministry’s offices and branches in various governorates, making the service more accessible to citizens in different regions.
3. Receiving Complaints via the Hotline and WhatsApp
Allowing citizens to submit complaints and reports through the hotline or WhatsApp service, providing a fast and direct means of communication with the Ministry and enabling the submission of initial information regarding the case or complaint.
4. Submitting Complaints through the Ministry’s Official Website
Providing an electronic form on the Ministry’s official website that enables citizens to submit complaints and reports online with ease, with the option to attach supporting documents or files when necessary.
Complaint Submission Process
Citizens or reporters may benefit from this service through one of the following channels:
- Visiting the Ministry’s office in the governorate.
- Contacting the hotline.
- Sending the complaint via WhatsApp.
- Filling out the electronic complaint form on the Ministry’s official website.
When submitting a complaint, it is preferable to provide the following basic information:
- Name of the complainant
- Contact information
- Subject of the complaint
- Place and date of the incident
- Brief description of the case
- Any supporting documents or evidence, if available
Confidentiality of Complaints
The Ministry of Human Rights is committed to handling all complaints and reports with professionalism and confidentiality. The information provided is used solely for review and follow-up purposes in accordance with approved procedures and in line with the nature of the case and the Ministry’s mandate.
Beneficiaries of the Service
This service is intended for:
- Citizens
- Victims and their families
- Victims’ representatives
- Civil society organizations
- Entities concerned with human rights issues
- Any person wishing to report a case related to human rights
Importance of the Service
This service represents one of the important tools that strengthen the Ministry’s role in protecting human rights and contributes to:
- Facilitating the reporting of violations
- Improving access to official channels
- Strengthening monitoring and follow-up
- Supporting institutional work in human rights and humanitarian matters
Channels for Submitting Complaints
Complaints may be submitted through the following channels:
- Ministry offices in the governorates
- Hotline
- WhatsApp service
- Electronic form on the official website