Complaints and Reports

Complaints and Reports Form

Please fill out the following form accurately. The information submitted will be treated confidentially and in accordance with approved procedures.

The mobile number must start with the number 7 and consist of 9 digits.
Specify the address of the violation.
يمكنك رفع حتى خمسة ملفات اجمالي حجم الملفات 24 ميجابايت -الملفات المسموح رفعها صور (jpeg, jpg, gif, png, and webp) و فيديو (mp4, mpg, mpeg, mpe, m4v, avi, mov) و مستندات ( csv, doc, ppt, docx, ody, odp, ods, txt, rtf, xls, xlsx, odt, ott, PDF)
Declaration*

Important Notice Regarding Confidentiality:
The Ministry is committed to handling all reports and complaints with confidentiality and professionalism. Information submitted will be used solely for official review and follow-up purposes. Therefore, please provide accurate information and attach any available supporting documents whenever possible.

Frequently Asked Questions About Submitting Complaints and Reports

This section aims to explain the submission process and how the information provided is handled.

Yes. The Ministry is committed to handling all complaints and reports with confidentiality and responsibility. The information submitted is used only for review and follow-up purposes, in accordance with the nature of the complaint and the applicable rules and procedures.

It is preferable to provide your correct name and clear contact information so that we can review and follow up on the complaint when necessary. However, personal data is treated with strict confidentiality and is not shared except to the extent required for official procedures.

Yes. Contact details and attachments are handled confidentially and are used only for the purpose of communicating with the complainant or completing the necessary information related to the complaint when needed.

Yes. You may attach documents, photos, or any supporting files that help clarify the complaint. The clearer the information and evidence, the more effective the review process will be.

It is preferable that the complaint include a brief and clear description of the incident, specifying where it occurred, the approximate date, the parties involved, and any supporting information or evidence that may help in understanding the case.

The Ministry seeks to review all submitted complaints. The complainant may be contacted if additional information is needed or to be informed of an initial outcome, depending on the nature of the report and the completeness of the submitted information.

Once the complaint is received, it is reviewed by the competent department, then classified, studied, and processed in accordance with the applicable procedures.

Yes. A report may be submitted regarding a humanitarian case or a violation involving another person, provided that the status of the person submitting the report is clarified and as much accurate information as possible is provided.